MEMBERSHIP
How can I become a member?
You can become a member for free by filling out the membership form in the "Log In/Create Account" section at the top right of our site and start fast and secure shopping immediately.
Why should I become a member?
You can shop with a visitor ID without becoming a member of Solilde.com. However, we recommend that you shop by becoming a member so that you can track your orders through the system, and that you can be contacted when necessary regarding your order and order status updates can be sent to you.
Can I shop without being a member?
You can shop without becoming a member. To do this, after adding the products you want to your cart, you can enter your e-mail address in the "E-Mail" field in the Information section and your information in the "Shipping Address" field, determine your shipping method, and then proceed to the payment section to finalize your shopping.
I forgot my password, what should I do?
Click on the "Log in" button on our home page, click on the "Forgot Your Password" option at the bottom of the page, enter your e-mail address and click on the send password renewal link button. Then you can create a new password by clicking on the link sent to your e-mail address.
SHOPPING-ORDER
How can I place an order from Solilde.com?
After you create your Solilde.com membership or log in, you can start shopping immediately. If you wish, you can search for the products you are interested in; add the products you like to your cart after marking the color and size options, and complete your shopping by filling in the delivery and payment information.
Can I shop from anywhere in Turkey?
You can visit solilde.com from anywhere in Turkey and shop to your heart's content.
I want to buy wholesale products, what should I do?
It is sufficient to send an e-mail regarding the subject to info@solilde.com . We will get back to you as soon as possible and share the necessary information with you.
Are VAT included in your prices?
The prices you see on Solilde.com include VAT.
Can I send a gift via Solilde.com?
Yes. There is a distinction between delivery and billing addresses on the payment page. You can add the address you want to send a gift to as the delivery address. Thus, the product you want to send as a gift will be sent to the address you specified during delivery.
Can the product I purchased from Solilde.com be gift wrapped?
After adding the product you have selected to your cart, click the complete order button. When you click the ''Make Gift Package'' option in the order summary section, you can add your gift note to the section that opens.
Are out-of-stock products restocked?
We will restock the out-of-stock product as soon as possible. If it is out of stock, we will remove it from the website.
How long do the products I add to my cart wait in my cart?
From the moment you add your product to your cart, the product will remain in your cart, but when the stock runs out, you will not be able to purchase the product even if it is in your cart.
How can I be informed about the opportunities on Solilde.com?
You can be added to our mailing list by entering your e-mail address in the E-bulletin box at the bottom of any page of our site and be the first to be informed about all opportunities, campaigns and surprises.
PAYMENT
What are my payment options?
You can pay for your purchases from Solilde.com using a credit card from any bank you wish.
You can pay with bank cards and cash payment (ATM) cards.
You can complete your order by choosing the cash on delivery payment method.
Is there a payment option at the door?
Yes. You can pay with cash or credit card when you receive your cargo with the cash on delivery option.
How much shipping cost will I pay for my orders?
For orders up to ₺1000, you will be charged only ₺29.99 shipping fee.
Shipping costs for orders over ₺1000 are covered by solilde.com.
How can I win a discount coupon?
To be informed about our periodic discount coupon applications, please enter your e-mail address in the E-bulletin box at the bottom of any page of our site.
How can I use the discount coupon?
You can benefit from our campaigns by entering your discount code in the "Gift Card or Discount Code" field on the information screen on the My Cart page and clicking the "Apply" option.
Note: Discount coupon usage conditions vary depending on the campaign structure.
